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Technical Sales Support Rep

Responsibilities

• Primary point of contact for customer concerns regarding product performance. Contact methods may include email and/or telephone through Customer Care Department.
• Maintain "Technical Voice of the Customer" data for distribution to Production, Quality, and Sales staff
• Accurate and timely follow up on information with customer as well as ensuring corrective action has been accurately implemented.
• Review new projects with Maverick Engineering Dept.; ensuing optimum performance of the capsule at the customer's facility as well as manufacturability for Maverick.
• Follow through of all new projects from inception through delivery. Review initial printing, slitting, and forming of product for accuracy and quality. Confirmation of bottle sizing/tooling allocation for new projects.
• Interact with Customer Care Dept. regarding special requirements of customers; e.g. special delivery, labeling, or packaging information.
• Continuously audit product specifications to ensure accuracy of production and meeting individual customer’s requirements.
• Position reports to Technical Sales Manager and VP of Sales.

Requirements

• Mechanical aptitude with 3 years winery production experience is preferred
• Knowledge of capsule dispensing and application equipment, screw cap dispensing and application equipment, and overall winery production environment.
• Excellent customer service skills, professional interpersonal communication (email and phone).
• Computer experience in MS Word, Excel, Access, and Outlook.
• CA driver’s license is required. Requires travel to bottling facilities throughout Mendocino, Sonoma, and Napa counties.

Download employment application (PDF Format) >